Katalog Perpustakaan

Temukan referensi, buku, dan koleksi literatur dengan mudah dan cepat.

Statistik Koleksi

192

Total Katalog
Penerbit Teratas
Gramedia Pustaka Utama 3
Harvard Business School Press 1
PPM 1
McGraw-Hill/ Irwin 1
PT Elek Media Komputindo 1
Pengarang Teratas
Kartajaya, Hermawan; Yuswohady, Madyani, Dewi 1
Prahalad, C.K.; Ramaswamy, Venhat 1
Scott, Dru 1
Zeithaml, Valarie A.; Bitner, Mary Jo 1
Irawan, Handi 1
Subjek Populer
Customer Relations 3
Customer Satisfaction 2
Managing Change 1
Competition 1
Service Industries-Marketing 1
Kota Terbit
Jakarta 5
New York 3
Boston 2
Batam 1
Homewood 1

Koleksi Terbaru

Cover On becoming a customer-centric company : transformasi telkom menjadi perusahaan berbasis pelanggan
Lihat
On becoming a customer-centric company : transformasi telkom menj...
Kartajaya, Hermawan; Yuswohady, Madyani, Dewi Gramedia Pustaka Utama 2004
Managing Change
Cover The Future of competition : co-creating unique value with customers
Lihat
The Future of competition : co-creating unique value with custome...
Prahalad, C.K.; Ramaswamy, Venhat Harvard Business School Press 2004
Competition
Cover Customer satisfaction
Lihat
Customer satisfaction
Scott, Dru PPM 2003
Customer Satisfaction
Cover Services marketing : integrating customer focus acrooss the firm
Lihat
Services marketing : integrating customer focus acrooss the firm
Zeithaml, Valarie A.; Bitner, Mary Jo McGraw-Hill/ Irwin 2003
Service Industries-Marketing
Cover Indonesia customer satidfaction : membedah strategi kepuasan pelanggan merek pemenang icsa
Lihat
Indonesia customer satidfaction : membedah strategi kepuasan pela...
Irawan, Handi PT Elek Media Komputindo 2003
Customer Satisfaction
Cover Measuring customer satisfaction : gaining customer relationship strategy
Lihat
Measuring customer satisfaction : gaining customer relationship s...
Rangkuti, Freddy Gramedia Pustaka Utama 2002
Hubungan Pelanggan
Cover How to mind-read your customers
Lihat
How to mind-read your customers
Snyder, David P. AMACOM 2001
Consumer Behavior
Cover Secrets of customer relationship management : its about how you make them feel
Lihat
Secrets of customer relationship management : its about how you m...
Barner, James G. McGraw Hill 2000
Customer Relations
Cover Kaizen strategies for customer care (kepedulian pada pelanggan) : cara menciptakan program kepedulian pada pelanggan yang ampuh dan menerapkannya
Lihat
Kaizen strategies for customer care (kepedulian pada pelanggan) :...
Wellington, Patricia Interaksa 1998
Customer Relations
Cover Kiat meningkatkan pelayanan bagi pelanggan
Lihat
Kiat meningkatkan pelayanan bagi pelanggan
Macaulay, Steve; Cook, Sarah Gramedia Pustaka Utama 1998
Customer Relations
Cover Operations management : improving customer service
Lihat
Operations management : improving customer service
Schonberger, Richard; Knod, Edward M. Irwin 1991
Production Management
Cover Delivering quality service : balancing customer perceptions and expectations
Lihat
Delivering quality service : balancing customer perceptions and e...
Zeithaml, Valarie A.; Parasuraman, A; Berry, Leonard L The Free Press 1990
Customer Service
Total 192 koleksi ditemukan
Waktu muat: 0.0737 detik