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Momentum: 18 kunci utama pengerak bisnis
Kartajaya, Hermawan
Bisnis -- Volatility Uncertainty Complexity Ambiguity (Vuca),Discover Adventure Momentum Outlook(Damo); Penggerak Bisnis; Era Digital; Marketing;Change Customer;Selling; Brand;Service
Service marketing: integrating customer focus across the firm
Zeithaml, Valerie A.; Bitner, Mary Jo. McGraw hill 2018
Service Marketing -- Service Marketing -- Customer -- Service Design -- Gap Model -- Pemasaran -- Layanan
Client relationship management
Po-Chedley, David A. HRD Press 2001
Customer Service -- Client -- Realtionship -- Service Plan -- Planning -- Service Plan
Effective client management in professional services : how to bui...
Berkovi, Jack Routledge 2016
Customer Service -- Client -- Relationship -- Service Plan -- Customer Services -- Service Industries-Marketing -- Professions-Marketing
Value proposition design
Osterwalder, Alex; Pigneur, Yves; Bernarda, Greg; Smith, Alan John Wiley Sons 2014
Business Management -- Canvas -- Design -- Create Product -- Services Customers -- Kanvas -- Disain -- Business Model -- Model Kanvas
Supply Chain Management : strategy, planning and operation
Chopra, Sunil ; Meindl, Peter Pearson 2016
Supply Chain -- Marketing Channels -- Management -- Delivery Of Goods -- Management -- Physical Distribution Of Goods -- Management -- Customer Services -- Management -- Industrial Procurement -- Materials Management -- Supply Chain -- Operation -- Operasi -- Rantai Pasok
Service Innovation : how to go from customer needs to breakthroug...
Bettencourt, Lance A. McGraw hill 2010
Service Innovation -- Customer -- Service Innovation -- Inovasi Layanan
Customer service satisfaction and call center berdasarkan ISO 900...
Rangkuti, Freddy Gramedia 2013
Customer Service -- Service Satisfaction -- Pelayanan Jasa
Service marketing : integrating customer focus across the firm
Zeithaml, Valerie Mcgraw hill 2009
Sevices Marketing
Services marketing : integrating customer focus a cross the firm
Zeithaml, Valerie; Bitner, Mary Jo, Gremler, Dwayne D. McGraw-Hill 2006
Service Industries-Marketing
Quality customer service : cara jitu memikat hati pelanggan
Martin, William B. PPM 2004
Hubungan Pelanggan
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