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Metode riset dan analisis saluran distribusi : model dan penguku...
Suryanto, Mikael Hang; Lesmana, Trian Grasindo 2017
Metode Riset -- Saluran Distribusi -- Klasifikasi Konsumen -- Model Bisnis Distribusi -- Model Canvas -- Model Integrasi -- Model Just In Time -- Model Customer Satisfaction -- Sistem Manajemen Distribusi -- Analisis Bisnis Distribusi -- Analisis Swot -- Analisis Pasar -- Anali
Digital business and e-commerce Management
Edmundson-Bird, David; Hemphill, Tanya; Edmundson-Bird, David Pearson 2019
Digital Business -- Digital Business -- Digital Marketing -- Customer Relationship -- Supply Chain
Service marketing: integrating customer focus across the firm
Zeithaml, Valerie A.; Bitner, Mary Jo. McGraw hill 2018
Service Marketing -- Service Marketing -- Customer -- Service Design -- Gap Model -- Pemasaran -- Layanan
New Product Development for Dummies
Karol, Robin Wiley 2007
Product -- New Product -- Development -- Dummies -- Customers
Co-Create: how your business will profit from innovative and stra...
St. Martin's Press 2017
Business -- Business -- Customer Relations -- Business -- New Products -- Diffusion Of Innovations
Harvard Business Review on Customer Relationship Management
Harvard Business School 2002
Customer Relationship -- Customer Competence -- New Retailing -- Relationship -- Brand
Client relationship management
Po-Chedley, David A. HRD Press 2001
Customer Service -- Client -- Realtionship -- Service Plan -- Planning -- Service Plan
Effective client management in professional services : how to bui...
Berkovi, Jack Routledge 2016
Customer Service -- Client -- Relationship -- Service Plan -- Customer Services -- Service Industries-Marketing -- Professions-Marketing
Value proposition design
Osterwalder, Alex; Pigneur, Yves; Bernarda, Greg; Smith, Alan John Wiley Sons 2014
Business Management -- Canvas -- Design -- Create Product -- Services Customers -- Kanvas -- Disain -- Business Model -- Model Kanvas
Supply Chain Management : strategy, planning and operation
Chopra, Sunil ; Meindl, Peter Pearson 2016
Supply Chain -- Marketing Channels -- Management -- Delivery Of Goods -- Management -- Physical Distribution Of Goods -- Management -- Customer Services -- Management -- Industrial Procurement -- Materials Management -- Supply Chain -- Operation -- Operasi -- Rantai Pasok
Business Driven Information Systems
Baltzan, Paige McGraw hill 2016
Information Systems -- Information System -- Business Driven -- Swot -- Competitive Advantages -- Decision Support -- Business Process Modelling -- E-Business Models -- Business Intelligence -- Customer Relationship -- Sistem Informasi -- Pendukung Keputusan
Service Innovation : how to go from customer needs to breakthroug...
Bettencourt, Lance A. McGraw hill 2010
Service Innovation -- Customer -- Service Innovation -- Inovasi Layanan
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