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Koleksi Terbaru

Service marketing: integrating customer focus across the firm
Zeithaml, Valerie A.; Bitner, Mary Jo. McGraw hill 2018
Service Marketing -- Service Marketing -- Customer -- Service Design -- Gap Model -- Pemasaran -- Layanan
Co-Create: how your business will profit from innovative and stra...
St. Martin's Press 2017
Business -- Business -- Customer Relations -- Business -- New Products -- Diffusion Of Innovations
Effective client management in professional services : how to bui...
Berkovi, Jack Routledge 2016
Customer Service -- Client -- Relationship -- Service Plan -- Customer Services -- Service Industries-Marketing -- Professions-Marketing
Business Driven Information Systems
Baltzan, Paige McGraw hill 2016
Information Systems -- Information System -- Business Driven -- Swot -- Competitive Advantages -- Decision Support -- Business Process Modelling -- E-Business Models -- Business Intelligence -- Customer Relationship -- Sistem Informasi -- Pendukung Keputusan
Service Innovation : how to go from customer needs to breakthroug...
Bettencourt, Lance A. McGraw hill 2010
Service Innovation -- Customer -- Service Innovation -- Inovasi Layanan
Secrets of customer relationship management : its about how you m...
Barner, James G. McGraw Hill 2000
Customer Relations
Delivering quality service : balancing customer perceptions and e...
Zeithaml, Valarie A.; Parasuraman, A; Berry, Leonard L The Free Press 1990
Customer Service
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