Katalog Perpustakaan

Temukan referensi, buku, dan koleksi literatur dengan mudah dan cepat.

Koleksi Terbaru

Theory of strategic management with cases
Gareth R.Jones Cengage learning 2010
Strategi
Economic development in Asia
Dowling, J. Malcolm Cengage learning 2010
Economic Development
Service marketing : integrating customer focus across the firm
Zeithaml, Valerie Mcgraw hill 2009
Sevices Marketing
Enterprise : William B.Gartner and Marlene G. Bellamy
Gartner, William B. South-western cengage learning 2010
Enterprise
Organization theory and design
Daft, Richard L.Daft South-Western Cengage learning 2008
System Design, Organization Design
Services marketing : integrating customer focus a cross the firm
Zeithaml, Valerie; Bitner, Mary Jo, Gremler, Dwayne D. McGraw-Hill 2006
Service Industries-Marketing
Services marketing : integrating customer focus acrooss the firm
Zeithaml, Valarie A.; Bitner, Mary Jo McGraw-Hill/ Irwin 2003
Service Industries-Marketing
Delivering quality service : balancing customer perceptions and e...
Zeithaml, Valarie A.; Parasuraman, A; Berry, Leonard L The Free Press 1990
Customer Service
Total 56 koleksi ditemukan
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