00000nam 2200000 4500 INLIS000000000000804 20220716120035.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000000804 eng 338.4 338.4 NOR S Normann, Richard Service Management : strategy and leadership in s�rvice business 2nd.ed. New York: John Willey Sons, 1993 xiii, 185 hlm 25 cm. Service Industries-Management