00000nam 2200000 4500 INLIS000000000006612 20220716121354.0 220716||||||||| | ||| |||| ||ind|| 0010-072200000006612 ind 658.834 658.834 TJI S Tjiptono, Fandy Service managemen, mewujudkan layanan prima Edisi 3 Yogyakarta: ANDI, 2018 xvi,388hlm 23cm Manajemen Pelayanan Service Management Manajemen Pelayanan Strategi Layanan Proses Targeting Strategi Targeting Service Blueprinting Cetak Biru Layanan Servqual Model E-Service Quality E-Servqual Gap Analysis Kepuasan Pelanggan Technology In