00000nam 2200000 4500 INLIS000000000006203 20220716121238.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000006203 eng 658.8 658.8 ZEI S Zeithaml, Valerie A. Bitner, Mary Jo. Service marketing: integrating customer focus across the firm 7 New York: McGraw hill, 2018 xxviii, 514 hlm 26 cm Service Marketing Service Marketing Customer Service Design Gap Model Pemasaran Layanan