00000nam 2200000 4500 INLIS000000000006022 20220716121207.0 220716||||||||| | ||| |||| ||ind|| 0010-072200000006022 ind 658.812 658.812 POC C Po-Chedley, David A. Client relationship management United Stated: HRD Press, 2001 xi, 185 hlm : ilus.; 23,5 cm Customer Service Client Realtionship Service Plan Planning Service Plan