00000nam 2200000 4500 INLIS000000000006021 20220716121207.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000006021 eng 658.812 658.812 BER E Berkovi, Jack Effective client management in professional services : how to build successful client relationship New York: Routledge, 2016 xxx, 344 hlm 25 cm Customer Service Client Relationship Service Plan Customer Services Service Industries-Marketing Professions-Marketing