00000nam 2200000 4500 INLIS000000000005848 20220716121136.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000005848 eng 658.812 658.812 BET S Bettencourt, Lance A. Service Innovation : how to go from customer needs to breakthrough services New York: McGraw hill, 2010 xxix, 255 hlm 23,5 cm Service Innovation Customer Service Innovation Inovasi Layanan