00000nam 2200000 4500 INLIS000000000000579 20220716120005.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000000579 eng 658.406 658.406 PEP E Peppard, Joe Rowland, Philip Buckley, Adrian The Essences of business process re-engineering New York: Prentice Hall, 1995 x,256 hlm. : ilus.; 23 cm. Essence of management Reengineering-Business Process