00000nam 2200000 4500 INLIS000000000000564 20220716120003.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000000564 eng 658.562 658.562 TEN T Tenner, Arthur R. Oetoro, Irving J. Total quality management : three steps to continous improvement New York: Addison-Wesley, 1992 xvii,266 hlm. : ilus.; 23 cm. Total Quality Management