00000nam 2200000 4500 INLIS000000000004812 20220716120904.0 220716||||||||| | ||| |||| ||ind|| 0010-072200000004812 ind 338.064 338.064 DAV P Davenport, Thomas H. Process innovation : reengineering work through information technology Boston: HBS, 1993 x,337 hlm 24 cm Information Technology Technology Innovation Organizational Change Production Engineering