00000nam 2200000 4500 INLIS000000000004440 20220716120814.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000004440 eng 658.8 658.8 LOV S Lovelock, Cristopher Wirtz, Jochen Services marketing: people, technology, strategy 7 New Jersey: Pearson, 2011 648 hlm : ilus; 28 cm Services