00000nam 2200000 4500 INLIS000000000004209 20220716120744.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000004209 eng 658.812 658.812 BAR P Baran, Roger Galka, Robert J Strunk, Daniel P. Principles of customer relationship management Usa: Cengage Learning, 2008 xvi, 511 hlm 26 cm Customer Relationship Management