00000nam 2200000 4500 INLIS000000000004148 20220716120737.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000004148 eng 658.8 658.8 ZEI S Zeithaml, Valerie Service marketing : integrating customer focus across the firm 5 th ed Singapore: Mcgraw hill, 2009 iv, 708 : ilus.; 26 cm Sevices Marketing