00000nam 2200000 4500 INLIS000000000003982 20220716120716.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000003982 eng 658.4013 658.4013 NIV B Niven, Paul R. Balanced scorecard step by step for government and nonprofit agencies Amerika: Wiley, 2008 Tqm In Government Administrative Agencies-Management-Evaluation Benchmarking