00000nam 2200000 4500 INLIS000000000003621 20220716120632.0 220716||||||||| | ||| |||| || 0010-072200000003621 658.4013 658.4013 NIV B Niven, Paul R. Balanced Scorecard : Step by step maximizing performance and maintaining result New Jersey: JOhn Wiley Sons, 2006 xv, 318 hlm 24 cm Organizational Effectiveness- Measurement Performance-Measurement