00000nam 2200000 4500 INLIS000000000003177 20220716120534.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000003177 eng 658.812 658.812 KUM C Kumar, V Reinartz, Werner J. Customer relationship management : a databased approach Usa: John Wiley Sons, 2006 XXIV, 323 hlm 26,5cm Customer