00000nam 2200000 4500 INLIS000000000002853 20220716120456.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000002853 eng 658 658 BRI D Brinkman, Rick Kirschner, Rick Dealing with difficult people : 24 lessons for bringing out the best in everyone New York: McGraw-hill, 2006 xiii, 108 hlm xiii, 108 hlm