00000nam 2200000 4500 INLIS000000000001862 20220716120252.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000001862 eng 658.812 658.812 BAR S Barner, James G. Secrets of customer relationship management : its about how you make them feel New York: McGraw Hill, 2000 xviii, 317 hlm 24 cm. Customer Relations