00000nam 2200000 4500 INLIS000000000012023 20220725202049.0 220725||||||||| | ||| |||| || || 0010-072200000012023 K19076 PUT A Putri, Nadia Esa Simanjuntak, Megawati Pembimbing Yuliati, Lilik Noor Pembimbing Analisis customer retention menggunakan pendekatan customer relationship management pada perusahaan kredit mobil 2019 64hlm Tesis Manajemen Pemasaran Car Loan Corporate Image Customer Satisfaction Customer Trust Customer Perceived Value Service Quality Switching Barrier Sem