00000nam 2200000 4500 INLIS000000000001383 20220716120149.0 220716||||||||| | ||| |||| ||eng|| 0010-072200000001383 eng 658.562 658.562 BES T Besterfield, Dale H. Total quality management 2nd.ed. Upper Saddle River: Prentice Hall, 1999 x, 531 hlm. : il.; 24 cm. Total Quality-Management