00000nam 2200000 4500 INLIS000000000010670 20220725201357.0 220725||||||||| | ||| |||| || || 0010-072200000010670 20(E30) ERG A Ergandia, Erma Rosa Achsani, Noer Azam Pembimbing Nurmalina, Rita Pembimbing Analisis kepuasan dan loyalitas pengguna flazz card bca 2011 140 hlm Tesis Manajemen Pemasaran Flazz Card Bca Structural Equation Modeling Customer Satisfaction Index (Csi) Customer Loyalty Index (Cli)