00000nam 2200000 4500 INLIS000000000010515 20220725201310.0 220725||||||||| | ||| |||| || || 0010-072200000010515 6(E29) HAS A Hasniapuri, Nia Sully Sumarwan, Ujang Pembimbing Nurmalina, Rita Pembimbing Analisis kepuasan dan loyalitas nasabah prioritas pt bank central asia, tbk kantor cabang utama bogor 2009 162 hlm Tesis Manajemen Pemasaran Bca Prioritas Layanan Prioritas Kepuasan Nasabah Loyalitas Nasabah Structural Equation Modeling (Sem) Analisis Deskriptif Analisis Chi-Square Customer Satisfaction Index (Csi) Customer Loyalty Index (Cli)