=LDR  00000nam  2200000   4500
=001  INLIS000000000000993
=005  20220716120059.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000000993
=041    $$a ind
=082    $$a 658.812
=084    $$a 658.812 MAC K
=100    $$a Macaulay, Steve
=100    $$a Cook, Sarah
=245    $$a Kiat meningkatkan pelayanan bagi pelanggan
=260    $$a Jakarta: $b Gramedia Pustaka Utama, $c 1998
=300    $$a xiii, 228 hlm$c 21 cm.
=650    $$a Customer Relations