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=001  INLIS000000000000804
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=008  220716|||||||||   |   |||   |||| ||eng||
=035    $$a 0010-072200000000804
=041    $$a eng
=082    $$a 338.4
=084    $$a 338.4 NOR S
=100    $$a Normann, Richard
=245    $$a Service Management : strategy and leadership in srvice business
=250    $$a 2nd.ed.
=260    $$a New York: $b John Willey Sons, $c 1993
=300    $$a xiii, 185 hlm$c 25 cm.
=650    $$a Service Industries-Management