=LDR  00000nam  2200000   4500
=001  INLIS000000000006612
=005  20220716121354.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000006612
=041    $$a ind
=082    $$a 658.834
=084    $$a 658.834 TJI S
=100    $$a Tjiptono, Fandy
=245    $$a Service managemen, mewujudkan layanan prima
=250    $$a Edisi 3
=260    $$a Yogyakarta: $b ANDI, $c 2018
=300    $$a xvi,388hlm$c 23cm
=650    $$a Manajemen Pelayanan
=650    $$a Service Management
=650    $$a Manajemen Pelayanan
=650    $$a Strategi Layanan
=650    $$a Proses Targeting
=650    $$a Strategi Targeting
=650    $$a Service Blueprinting
=650    $$a Cetak Biru Layanan
=650    $$a Servqual
=650    $$a Model E-Service Quality
=650    $$a E-Servqual
=650    $$a Gap Analysis
=650    $$a Kepuasan Pelanggan
=650    $$a Technology In