=LDR  00000nam  2200000   4500
=001  INLIS000000000006588
=005  20220716121349.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000006588
=041    $$a ind
=082    $$a 658.812
=084    $$a 658.812 TJI S
=100    $$a Tjiptono, Fandy
=100    $$a Chandra, Gregorius
=245    $$a Service, quality dan customer satisfaction
=250    $$a Ed.5
=260    $$a Yogyakarta: $b ANDI, $c 2005
=300    $$a xx,436hlm$b : ilus.;$c 23cm
=650    $$a Perilaku Konsumen
=650    $$a Manajemen Jasa
=650    $$a Desain Jasa
=650    $$a Kualitas Jasa
=650    $$a Kepuasan Pelanggan
=650    $$a Penawaran Jasa
=650    $$a Model Servqual
=650    $$a Pelayanan
=650    $$a Kualitas