=LDR  00000nam  2200000   4500
=001  INLIS000000000006477
=005  20220716121326.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000006477
=041    $$a ind
=082    $$a 658.812
=084    $$a 658.812 TJI K
=100    $$a Tjiptono, Fandy
=100    $$a Diana, Anastasia
=245    $$a Kepuasan pelanggan: konsep, pengukuran dan strategi
=260    $$a Yogyakarta: $b ANDI, $c 2019
=300    $$a xviii, 342hlm$c 23 cm
=650    $$a Pemasaran Strategik
=650    $$a Strategi Ofensif
=650    $$a Strategi Defensif
=650    $$a Skala Pengukuran
=650    $$a Customer Delight
=650    $$a Loyalitas Pelanggan
=650    $$a Consumer Behavior
=650    $$a Loyalitas Pelanggan
=650    $$a Pelanggan
=650    $$a Etika Konsumen
=650    $$a Keputusan Konsumen
=650    $$a Pengukuran
=650    $$a Model Loyalitas