=LDR  00000nam  2200000   4500
=001  INLIS000000000006069
=005  20220716121216.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000006069
=041    $$a ind
=082    $$a 658.8
=084    $$a 658.8 LOV P
=100    $$a Lovelock, Christopher
=100    $$a Wirtz, Jochen
=100    $$a Mussry, Jacky
=245    $$a Pemasaran jasa : manusia, teknologi, strategi, perspektif Indonesia Jilid. II
=250    $$a 7
=260    $$a Jakarta: $b Erlangga, $c 2011
=300    $$a xvi, 272 hlm.$b : ilus.;$c 28 cm
=650    $$a Pemasaran Jasa
=650    $$a Pasar Jasa
=650    $$a Pelanggan
=650    $$a Pemasaran Jasa
=650    $$a Layanan
=650    $$a Kasus Sullivan Ford Auto Ford
=650    $$a Red Lobster
=650    $$a Rantai Layanan-Laba
=650    $$a Roda Loyalitas
=650    $$a Whel Of Latalty
=650    $$a Tqm
=650    $$a Total Quality Management
=650    $$a Return Of Quality
=650    $$a Service Quality Index
=650    $$a Sqi
=650    $$a Loyalty Reward