=LDR  00000nam  2200000   4500
=001  INLIS000000000005848
=005  20220716121136.0
=008  220716|||||||||   |   |||   |||| ||eng||
=035    $$a 0010-072200000005848
=041    $$a eng
=082    $$a 658.812
=084    $$a 658.812 BET S
=100    $$a Bettencourt, Lance A.
=245    $$a Service Innovation : how to go from customer needs to breakthrough services
=260    $$a New York: $b McGraw hill, $c 2010
=300    $$a xxix, 255 hlm$c 23,5 cm
=650    $$a Service Innovation
=650    $$a Customer
=650    $$a Service Innovation
=650    $$a Inovasi Layanan