=LDR  00000nam  2200000   4500
=001  INLIS000000000005734
=005  20220716121116.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000005734
=041    $$a ind
=082    $$a 658
=084    $$a 658 JAC B (KE 2)
=100    $$a Jacka, J. Mike
=100    $$a Keller, Paulette J
=245    $$a Business process mapping : untuk meningkatkan kepuasan pelanggan (workbook)
=260    $$a Jakarta: $b PPM, $c 2010
=300    $$a x, 366 hlm$c 24 cm
=650    $$a Mapping
=650    $$a Pemetaan Pelanggan
=650    $$a Peta Prosesa
=650    $$a Peta Spageti
=650    $$a Matriks Raci