=LDR  00000nam  2200000   4500
=001  INLIS000000000005733
=005  20220716121116.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000005733
=041    $$a ind
=082    $$a 658
=084    $$a 658 JAC B
=100    $$a Jacka, J. Mike
=100    $$a Keller,  Paulette J.
=245    $$a Business process mapping : untuk meningkatkan kepuasan pelanggan (guidebook)
=260    $$a Jakarta: $b PPM, $c 2010
=300    $$a xviii, 426 hlm$c 24 cm
=650    $$a Mapping
=650    $$a Meningkatkan Kepuasan Pelanggan
=650    $$a Mapping
=650    $$a Pemetaan Proses
=650    $$a Pembuatan Peta
=650    $$a Pemetaan Pelanggan
=650    $$a Metriks Raci
=650    $$a Reponsible, Accoutable, Consulted And Informed