=LDR  00000nam  2200000   4500
=001  INLIS000000000004859
=005  20220716120910.0
=008  220716|||||||||   |   |||   |||| ||eng||
=035    $$a 0010-072200000004859
=041    $$a eng
=082    $$a 658
=084    $$a 658 FIT S
=100    $$a Fitzsimmons, James A.
=100    $$a Fitzsimmons, Mona J.
=100    $$a Bordoloi, Sanjeev
=245    $$a Service management : operations, strategy, information technology
=250    $$a 8th ed
=260    $$a New York: $b McGraw hill, $c 2014
=300    $$a xviii, 524$b : ilus.; $c 28 cm
=650    $$a Service
=650    $$a Managng Service