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=001  INLIS000000000004148
=005  20220716120737.0
=008  220716|||||||||   |   |||   |||| ||eng||
=035    $$a 0010-072200000004148
=041    $$a eng
=082    $$a 658.8
=084    $$a 658.8  ZEI S
=100    $$a Zeithaml, Valerie
=245    $$a Service marketing : integrating customer focus across the firm
=250    $$a 5 th ed
=260    $$a Singapore: $b Mcgraw hill, $c 2009
=300    $$a iv, 708$b : ilus.; $c 26 cm
=650    $$a Sevices Marketing