=LDR  00000nam  2200000   4500
=001  INLIS000000000003660
=005  20220716120636.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000003660
=041    $$a ind
=082    $$a 658.812
=084    $$a 658.812 RAN M
=100    $$a Rangkuti, Freddy
=245    $$a Measuring customer satisfaction : teknik mengukur dan strategi meningkatkan kepuasan pelanggan plus analisis kasus PLN-JP
=260    $$a Jakarta: $b Gramedia Pustaka Utama, $c 2006
=300    $$a xiii, 344 hlm$c 23 cm
=650    $$a Kepuasan Pelanggan
=650    $$a Perilaku Konsumen