=LDR  00000nam  2200000   4500
=001  INLIS000000000000033
=005  20220716115849.0
=008  220716|||||||||   |   |||   |||| ||eng||
=035    $$a 0010-072200000000033
=020    $$a 29357012
=041    $$a eng
=082    $$a 658.812
=084    $$a 658.812 ZEI D
=100    $$a Zeithaml, Valarie A.
=100    $$a Parasuraman, A
=100    $$a Berry, Leonard L
=245    $$a Delivering quality service : balancing customer perceptions and expectations
=260    $$a New York: $b The Free Press, $c 1990
=300    $$a xii, 226 hlm.$b : ilus.;$c 26 cm.
=650    $$a Customer Service