=LDR  00000nam  2200000   4500
=001  INLIS000000000002588
=005  20220716120425.0
=008  220716|||||||||   |   |||   |||| ||     
=035    $$a 0010-072200000002588
=041    $$a 
=082    $$a 658.812
=084    $$a 658.812 MAR A
=100    $$a Martin, William B.
=245    $$a Quality customer service : cara jitu memikat hati pelanggan
=260    $$a Jakarta: $b PPM, $c 2004
=300    $$a viii, 107 hlm$c 21 cm.
=650    $$a Hubungan Pelanggan