=LDR  00000nam  2200000   4500
=001  INLIS000000000002570
=005  20220716120423.0
=008  220716|||||||||   |   |||   |||| ||     
=035    $$a 0010-072200000002570
=041    $$a 
=082    $$a 658.812
=084    $$a 658.812 COO C
=100    $$a Cook, Sarah
=245    $$a Customer care excellence : cara untuk mencapai customer focus
=260    $$a Jakarta: $b PPM, $c 2004
=300    $$a viii, 290 hlm$c 24 cm.
=650    $$a Kepuasan Pelanggan