=LDR  00000nam  2200000   4500
=001  INLIS000000000002318
=005  20220716120353.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000002318
=041    $$a ind
=082    $$a 658.812
=084    $$a 658.812 SCO C
=100    $$a Scott, Dru
=245    $$a Customer satisfaction
=260    $$a Jakarta: $b PPM, $c 2003
=300    $$a x, 132 hlm.$b : ilus.;$c 21 cm.
=650    $$a Customer Satisfaction