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=001  INLIS000000000002092
=005  20220716120324.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000002092
=041    $$a ind
=082    $$a 658.812
=084    $$a 658.812 RAN M
=100    $$a Rangkuti, Freddy
=245    $$a Measuring customer satisfaction : gaining customer relationship strategy
=260    $$a Jakarta: $b Gramedia Pustaka Utama, $c 2002
=300    $$a xiii, 344 hlm$c 20 cm.
=650    $$a Hubungan Pelanggan