=LDR  00000nam  2200000   4500
=001  INLIS000000000001862
=005  20220716120252.0
=008  220716|||||||||   |   |||   |||| ||eng||
=035    $$a 0010-072200000001862
=041    $$a eng
=082    $$a 658.812
=084    $$a 658.812 BAR S
=100    $$a Barner, James G.
=245    $$a Secrets of customer relationship management : its about how you make them feel
=260    $$a New York: $b McGraw Hill, $c 2000
=300    $$a xviii, 317 hlm$c 24 cm.
=650    $$a Customer Relations