=LDR  00000nam  2200000   4500
=001  INLIS000000000001772
=005  20220716120240.0
=008  220716|||||||||   |   |||   |||| ||ind||
=035    $$a 0010-072200000001772
=041    $$a ind
=082    $$a 658.812
=084    $$a 658.812 MOR M
=100    $$a Morgan, Rebecca L.
=245    $$a Melayani pelanggan kecewa : tetap efektif dalam kondisi kesal
=260    $$a Jakarta: $b Pustaka Binawan Pressindo, $c 2001
=300    $$a xiv, 86 hlm$c 21 cm.
=650    $$a Hubungan Pelanggan