=LDR 00000nam 2200000 4500 =001 INLIS000000000001383 =005 20220716120149.0 =008 220716||||||||| | ||| |||| ||eng|| =035 $$a 0010-072200000001383 =041 $$a eng =082 $$a 658.562 =084 $$a 658.562 BES T =100 $$a Besterfield, Dale H. =245 $$a Total quality management =250 $$a 2nd.ed. =260 $$a Upper Saddle River: $b Prentice Hall, $c 1999 =300 $$a x, 531 hlm.$b : il.;$c 24 cm. =650 $$a Total Quality-Management