=LDR 00000nam 2200000 4500 =001 INLIS000000000009861 =005 20220725200940.0 =008 220725||||||||| | ||| |||| || || =035 $$a 0010-072200000009861 =084 $$a 17(E9b) AKB P =100 $$a Akbar, Rachmat =700 $$a Suroso, Arif Imam $E Pembimbing =700 $$a Gumbira-Sa'id, E. $E Pembimbing =245 $$a Pengembangan sistem informasi sony ericsson customer care center di indonesia =260 $$c 2003 =300 $$a 122 hlm =502 $$a Tesis =650 $$a Manajemen Informasi =650 $$a Contact Center =650 $$a Sony Ericsson Mobile Communications Ab =650 $$a Sony Ericsson Customer Care Center =650 $$a Outsorcing =650 $$a Primus =650 $$a Cs Boss =650 $$a Microsoft Word =650 $$a Interaksi Database =650 $$a Prototipe =650 $$a Reporting =650 $$a Akurat =650 $$a Eclear Logging =650 $$a Agents