<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Normann, Richard</dc:creator>
  <dc:title>Service Management : strategy and leadership in s&#xFFFD;rvice business</dc:title>
  <dc:publisher>John Willey Sons,</dc:publisher>
  <dc:date>1993</dc:date>
  <dc:subject>Service Industries-Management</dc:subject>
</srw_dc:dc>