<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Tjiptono, Fandy</dc:creator>
  <dc:title>Service managemen, mewujudkan layanan prima</dc:title>
  <dc:publisher>ANDI,</dc:publisher>
  <dc:date>2018</dc:date>
  <dc:subject>Manajemen Pelayanan</dc:subject>
  <dc:subject>Service Management</dc:subject>
  <dc:subject>Manajemen Pelayanan</dc:subject>
  <dc:subject>Strategi Layanan</dc:subject>
  <dc:subject>Proses Targeting</dc:subject>
  <dc:subject>Strategi Targeting</dc:subject>
  <dc:subject>Service Blueprinting</dc:subject>
  <dc:subject>Cetak Biru Layanan</dc:subject>
  <dc:subject>Servqual</dc:subject>
  <dc:subject>Model E-Service Quality</dc:subject>
  <dc:subject>E-Servqual</dc:subject>
  <dc:subject>Gap Analysis</dc:subject>
  <dc:subject>Kepuasan Pelanggan</dc:subject>
  <dc:subject>Technology In</dc:subject>
</srw_dc:dc>