<?xml version="1.0" encoding="UTF-8"?>
<srw_dc:dc xmlns:srw_dc="info:srw/schema/1/dc-schema" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:creator>Tjiptono, Fandy</dc:creator>
  <dc:creator>Chandra, Gregorius</dc:creator>
  <dc:title>Service, quality dan customer satisfaction</dc:title>
  <dc:publisher>ANDI,</dc:publisher>
  <dc:date>2005</dc:date>
  <dc:subject>Perilaku Konsumen</dc:subject>
  <dc:subject>Manajemen Jasa</dc:subject>
  <dc:subject>Desain Jasa</dc:subject>
  <dc:subject>Kualitas Jasa</dc:subject>
  <dc:subject>Kepuasan Pelanggan</dc:subject>
  <dc:subject>Penawaran Jasa</dc:subject>
  <dc:subject>Model Servqual</dc:subject>
  <dc:subject>Pelayanan</dc:subject>
  <dc:subject>Kualitas</dc:subject>
</srw_dc:dc>